Q. Why do some Apple computers get No Results when searching Primo?


The Library is aware that there is a problem with searching Primo from some Apple computers. 

There is a work-around:  update your MAC operating system.

We have reported this to our vendor and this is the current status of the issue:

After a thorough examination, it has been decided that a solution for this will not be part of the current Primo work plan.

The decision not to include this case was taken after examining the severity and the number of institutions affected by the problem. This decision includes consideration of the risks involved in implementing the required change.

All decisions are taken as part of a prioritization process which includes a comparison to other issues on the pipeline.


  • Last Updated 23-Jul-2018
  • Views 2
  • Answered By Anton Reznik

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